Commissions Policy

Last updated : JAN 19, 2026

This Commissions Policy outlines the terms and conditions for all private commissioned work between You (the Client) and Marisa Sianne Arts. This is separate from our Store Policy and applies only to bespoke work. Private commissions are not bound by standard UK trading laws, but your statutory rights are not affected. You can find the Store Policy here.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Commissions Policy:

Company / We / Us / Our: Marisa Sianne, of Marisa Sianne Arts, 13 Cornish Crescent, CV10 7JD.
Client / You / Your: The individual, business, or organization commissioning the work.
Commission / Works / Artistic Works: The bespoke artwork created by the Company for You.
Contract: Any signed agreement covering the Commission.
Goods: Completed items provided as part of the Commission, including physical artwork and digital artwork delivered electronically.

Terms and Conditions of Commissions

1. Requesting a Commission

Requests can be made via the Website or linked social media accounts.
Requests do not guarantee acceptance; availability and capacity determine agreement.
Initial discussions should ideally occur via email; video or in-person meetings may be requested for clarity.
The Company reserves the right to decline or cancel any request before payment or in case of contractual breach.

2. Agreement & Brief

Once accepted, You will receive a Contract and a Commission Brief within 5 working days.
You may request amendments before signing. Unsigned Contracts and Briefs are retained for a maximum of 3 months and then securely disposed of.
The Brief includes:
1. Order reference
2. Commission details, including preliminary design
3. Specifications (size, materials, adjustments, or digital file requirements)
4. Estimated timeline and cost
5. Payment plan and acknowledgment of this policy

3. Costs & Payment

A non-refundable deposit, either a base minimum, or 40%, depending on your chosen option, is required to cover materials before work begins.
A service fee (10% of original deposit) may apply for significant changes, delays, or repairs outside the original brief; You will be notified in advance.

Payment Options:

Part-Payments: Available only for Commissions over £500.00. Payments are spread over the agreed timeline and listed in the Contract. Invoices must be paid within 7 days of issue. Delays may incur a service fee and may pause work or delivery.
Full-Payment: All commissions under £500, or if preferred for larger commissions, must be paid in full. Final payment is due within 14 days of completion. Non-payment may delay delivery or constitute a breach of Contract.
No-Payment: Timely reminders will be sent; after 28 days, contracts may be considered broken, and refund entitlements forfeited. The Company may pursue outstanding amounts through small-claims court if necessary.

4. Revisions & Changes

You may request minor changes (e.g., colour or detail adjustments) during work.
Up to two minor changes are included; additional or major changes incur a service fee and may extend timelines.

5. Delivery

Physical Goods: Dispatched within 10–14 working days of payment confirmation, unless otherwise agreed. In some cases, commissions may be sent sooner; in such instances, you will be notified by email when your item is on its way. All shipments are trackable and/or require a signature. Free delivery is included. Carriers used include Royal Mail, DPD, FedEx, or other special couriers. (Evri, Yodel, and Parcelforce are not used.) In some cases, upon request and at discretion, commissions may be personally delivered.
Digital Goods: Delivered electronically via agreed method (email, download link, or file transfer). Delivery is considered complete once You have successfully received the file.

6. Loss and Damages

Physical Goods: Contact Us within 7 days of receipt with: order reference, photos, and description of damage. Claims outside 7 days are only considered where inspection was reasonably delayed. All claims follow the standard Return and Refund Process, set within the Store Policy.
Digital Goods: Contact Us within 7 days of receipt for issues such as corrupted, incomplete, or incorrect files. Loss/damage rules for physical shipping do not apply.
Lost physical items reported within 7 days of estimated delivery may be refunded in full (excluding deposit) with a 25% discount code for future purchases.
Clients must ensure accurate delivery information and take reasonable steps to secure physical delivery.

7. Objective Issues & Post-Delivery Adjustments

Objective Issues (eligible for remedy):

Transit Damage (physical goods only)
Material or Production Errors (physical or digital)
Significant Deviation from Brief (size, composition, or key design elements; colours significantly inconsistent with agreed specifications)

Not Objective:

Minor frame scratches
Subtle colour or texture variations
Normal handcrafted characteristics

Post-Delivery Adjustments:

One minor adjustment may be offered at the Artist’s sole discretion (e.g., slight colour correction or line refinement).
Adjustments must not materially alter the agreed brief and do not constitute a contractual right.

8. Rejection of Commission

Objective issues may allow for:
1. Full refund (excluding deposit)
2. Repair or replacement
3. Gift credit equivalent to damage cost
Rejection for subjective dissatisfaction is not permitted, except for one minor discretionary adjustment as outlined above.

9. Returning Commissions

Physical Goods: Clients are responsible for the cost and risk of return unless the damage was caused during shipping. Must include original packaging and certifications. Insured, trackable shipping recommended. Refunds require proof of receipt.
Digital Goods: No physical return required; remediation limited to replacing corrupted, incomplete, or incorrect files.

Return address for physical goods:
Marisa Sianne Arts
13 Cornish Crescent
Nuneaton, CV10 7JD

10. Ownership & Intellectual Property

Ownership transfers only after full payment.
All copyright and IP remain with Marisa Sianne Arts.
Artwork may be resold by the Client; for sales over £1,000, the Company reserves rights under ARR law.

11. Conservation

Clients are responsible for care to prevent damage that would devalue the artwork.

12. Policy Updates

This policy may be updated at any time. Changes take effect when posted

13. Contact

If you have any questions about this Policy, You can contact us.